Answer modes
Six ways to decide who picks up: you, AI, or a rule you set once and forget.
When you want calls to ring you first
Every call rings you. If you miss it, the caller can leave a note or talk to AI if AI fallback is enabled.
Known callers like family or paid clients can bypass AI and ring you directly.
Set weekly open hours. Calls ring you inside those windows and follow your after-hours path outside them.
If you do not answer after the time you choose, AI can pick up and keep the conversation moving.
When AI should handle the first touch
Every call goes to your AI receptionist. It discloses that it is AI, collects context, summarises, and can escalate to you.
Route by the reason the caller types. Example: pricing question to AI, partnership to human, urgent to human.
The quick status switch
Use this when your availability changes fast.
Take calls normally.
Let AI answer without ringing you first.
Stop live ringing and collect notes instead.
Only trusted or urgent calls get through.
No live calls until you switch back.