When a call won't connect

Click the lock or microphone icon in your browser's address bar and set microphone to Allow. Then reload and try again.

Tap AA in the address bar, open Website Settings, set Microphone to Allow, then reload.

Open Settings, Privacy and security, Site Settings, Microphone. Find woic.ai and set it to Allow.

Open phone Settings, Apps, woic, Permissions, Microphone, then choose Allow.

Check it is plugged in and selected as the default input in your operating system sound settings.

Quit apps that may have grabbed the mic, like Zoom, Meet, Discord, or another browser tab.

woic calls go browser-to-browser (peer-to-peer) by default — it is faster and we never see the audio. About 1 in 10 networks block this: corporate Wi-Fi, hotel Wi-Fi, schools, a few mobile carriers. You will see the error "We couldn't connect your audio". This is not a bug in woic; it is the network refusing direct browser-to-browser traffic.

Switch to mobile data or a personal hotspot and try the call again. 9 times out of 10 the same call connects fine on a less restrictive network.

If your network always blocks the call — e.g. you need woic to work from your office — paid plans can switch on relay routing for your handle. Calls then travel through our server instead of peer-to-peer. Audio is still end-to-end encrypted with DTLS-SRTP; we cannot decrypt it. Email hello@woic.ai from your account email with your handle and a one-line description, and we will enable it within a day.

Email hello@woic.ai with your browser, device, and what happened. We'll help you through it.

Chrome and Edge desktop can keep the call in a floating window so you can work in other tabs.

woic tries to keep the screen awake during connected calls, but some mobile browsers still pause background pages.

If you switch away and audio stops, come back to the call screen. Installed app notifications make that easier.